Ref - Quality Manager

Quality Manager

Quality Manager – Near Alford – commutable from Skegness, Spilsby, Louth, Boston and Grimsby areas – £circa 30-35k + benefits The Quality Manager will be responsible for the continuous Quality Development of our processes and interactions within the company but also with our customers and suppliers. This involves the verification of the effectiveness of controls and pro-active auditing of potential weaknesses of processes and interactions. The role includes responsibility for the QMS system and ISO 9001 certification and supporting, as well as managing, the Quality Champion and the Returns team

The Quality Manager also supports our production by creating the required production documentation and procedures once the production process has been developed by a methods engineer. The QM also audits their effectiveness. 

Identify stock at risk of being out-of-date and liaise with Product Team to find solutions.

In addition the Quality Manager maintains our Health & Safety System,

Roles and Responsibilities

QM is part of the Senior Management Team and reports directly to the MD

QM has personnel responsibility for Quality Champion and the Returns team

 QMS system

Lead QMS meetings

Prepare for successful ISO 9001 certification audits together with Quality Champion

Preside over the ISO 9001 audit visits

Be responsible for our internal audit system and review all internal audits carried out

Carry out review of documents currently reviewed by MD. This does require prior interaction to hand-over existing knowledge

Review audit system of our sub-contractors and our own engineers

Returns system and Supplier Quality

Ensure that returns are processed in a timely manner

Identify causes for returns and manage solutions

Ensure that costs are passed on to suppliers where appropriate for returns-related costs

Chair and manage Defect Goods Meetings

Enforce corrective actions program with supplier

Carry out audits at suppliers if required to improve quality of supply

Report monthly about supplier quality

Carry out pro-active supplier/sub-contractor audits for main suppliers prior to start of supply and once introduced. These visits need to be scheduled regularly


Fulfilment Quality

Define spot checks process for Goods Inwards team, ensure their efficiency and report on the results

Monitor FIFO process adherence in Warehouse

Monitor adherence to Limited Lifespan Products Procedure

Carry out process of identifying stock at risk of being out-of-date, develop solutions with Products Team and report

Arrange and review audits for packaging quality

Quality Control for new products and services

Identify certifications and approvals required before launching any new products and services and verify that they have been received. The identification of the requirements will primarily be provided by the Products Team and the Servicing team

Be responsible for sourcing and maintaining standard records and be a point of reference for relevant standards.

Customer Complaints and Customer Feedback

Log customer complaints in the relevant system, decide who needs to work on the resolution and ensure that cases are resolved, and their resolution is correctly documented. Completely ‘own’ our complaints process

H+S System

Work closely with Quality Champion and other parties on the internal and external H+S activities and management.

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