The Quality Manager also supports our production by creating the required production documentation and procedures once the production process has been developed by a methods engineer. The QM also audits their effectiveness.
Identify stock at risk of being out-of-date and liaise with Product Team to find solutions.
In addition the Quality Manager maintains our Health & Safety System,
Roles and Responsibilities
QM is part of the Senior Management Team and reports directly to the MD
QM has personnel responsibility for Quality Champion and the Returns team
Lead QMS meetings
Prepare for successful ISO 9001 certification audits together with Quality Champion
Preside over the ISO 9001 audit visits
Be responsible for our internal audit system and review all internal audits carried out
Carry out review of documents currently reviewed by MD. This does require prior interaction to hand-over existing knowledge
Review audit system of our sub-contractors and our own engineers
Returns system and Supplier Quality
Ensure that returns are processed in a timely manner
Identify causes for returns and manage solutions
Ensure that costs are passed on to suppliers where appropriate for returns-related costs
Chair and manage Defect Goods Meetings
Enforce corrective actions program with supplier
Carry out audits at suppliers if required to improve quality of supply
Report monthly about supplier quality
Carry out pro-active supplier/sub-contractor audits for main suppliers prior to start of supply and once introduced. These visits need to be scheduled regularly
Define spot checks process for Goods Inwards team, ensure their efficiency and report on the results
Monitor FIFO process adherence in Warehouse
Monitor adherence to Limited Lifespan Products Procedure
Carry out process of identifying stock at risk of being out-of-date, develop solutions with Products Team and report
Arrange and review audits for packaging quality
Quality Control for new products and services
Identify certifications and approvals required before launching any new products and services and verify that they have been received. The identification of the requirements will primarily be provided by the Products Team and the Servicing team
Be responsible for sourcing and maintaining standard records and be a point of reference for relevant standards.
Customer Complaints and Customer Feedback
Log customer complaints in the relevant system, decide who needs to work on the resolution and ensure that cases are resolved, and their resolution is correctly documented. Completely ‘own’ our complaints process
Work closely with Quality Champion and other parties on the internal and external H+S activities and management.
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