Graduate – Bourne – £22.5K-£25K & bonus. An established family-run business are seeking to employ a Graduate, to support them in offering a high-quality service to their customers. This role would suit a recent Graduate or someone of graduate calibre with some experience in a commercial environment.
Preparing export documentation as per contractual obligations to ensure customer satisfaction and timely receipt of cargo
Contributing to the successful execution of shipments by issuing on-time, error-free documentation
Monitoring the movement of the products/containers to the customers/destinations
Working with the various service providers and booking their services when required (Fumigation, Chamber of commerce, etc.) to ensure the contractual terms are all met
Identifying the requirements with respect to documentation for the successful execution of sales contracts
Ensuring the documents required for each contract are complete and accurate as well as forwarded within a strict time frame for the customer to be able to clear the product on time
Alerting other departments (Sales, Accounting, Shipping), as applicable, of any issues that may arise in the execution of the shipment and/or payment with clear details of the shipment status, including options to resolve it with related costs in order to make an informed decision
Submitting timely document instructions to freight forwarders, fumigation companies, independent surveyors, and other service providers as per the contracts’ requirements
Ensuring compliance with export laws and regulations
Maintaining the export files and ensuring manuals are up to date in the physical and on the server manual folders
Upon facing any issue, immediately alerting the supervisor, and working together on a solution
Supporting other departments involved in international business transactions as directed by your supervisor
Updating and maintaining Excel databases with shipment information.
The ideal candidate for the role of Graduate:
Strong customer service orientation
Ability to build and maintain strong relationships with customers and colleagues
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