Ref - e-Commerce Sales and Marketing Specialist

e-Commerce Sales and Marketing Specialist

Working remotely, up to £35K + bonus. A digital specialist is required to develop, implement, track, and optimise eCommerce website and marketplaces, in accordance with the business commercial strategy. You must be sales target and ROI focused. You will be responsible for the success of owned eCommerce channels. You will work closely with the Head of Sales on customer value offerings to incentivise direct sales and loyalty. This includes remaining competitive on pricing + warranties + shipping + payment + service options to assist with growing market share. You will also be responsible for maintaining the brand identity of the organisation and will be required to develop graphics for EDMS, social content, and marketing materials.  

Key Attributes:

We are looking for a true eCommerce / digital marketer. You follow your online sales figures daily, seek to close the gap in order to hit targets, and know exactly what levers/channels to pull in order to do so. We are not seeking a product owner, strong development background, or solely UX-focused individual. Although your role will entail having knowledge in these areas in order to manage in-house developers and/or freelancers to get the work done. You will also require commercial awareness of retailers and the industry we operate within.


Key Accountabilities:

eCommerce and Digital Marketing:

  • Plan marketing and eCommerce strategy for brand and retail campaigns.
  • Execute and manage all web, SEO/SEM, marketing database, email, social media, and display advertising campaigns with additional scope to manage consumer events and ATL media.
  • Apply brand best practices and standards to achieve a consistently high-quality feel across all collateral
  • Create and implement tactical offers/promotions to support specific products and target specific markets ensuring these are in line with target profit margins.
  • Customer acquisition/retention strategy and management of our subscriber database
  • Creation of artwork for digital, social, email, print, events and other
  • Creation of digital marketing campaigns from concept through to design
  • Creation of company marketing strategy/plan
  • Build, segment, and send weekly EDMS via DotDigital
  • Design, build and maintain our social media presence. This includes working with selected influencers to drive our products and the brand
  • Run competitions to increase engagement and grow following and subscribers
  • Creation of blog posts that support the marketing strategy and SEO
  • Share and encourage user-generated content
  • Influencer marketing management – seek and work with social influencers to build consumer awareness of our brand
  • Partner with media publishers, charities, and complimentary brands
  • Create press releases to share with media and generate brand hype
  • Develop new and creative growth strategies
  • Optimise marketplace listings and utilise inbuilt marketing tools
  • Influence purchasing decisions and product development for owned channels based on market research, competitor analysis, trends, and or data.
  • Management of customer enquiries through social media.
  • Work with external agency to set up and maintain Paid Socials and Google advertising (and possibly SEO). Monthly meeting to ensure these campaigns are delivering on ROI
  • Regular updating of in-stock products to the FB Catalogue manager


Web Development and Maintenance:

  • Co-ordinate website improvements and integrations with the UK
  • Carry out and manage changes to the back end of the website via the content management system. Including uploading products, uploading web banners, etc.
  • Create and maintain website content to ensure all is up to date. Ensure all pages, products, and prices on the site are correct and in line with trading objectives at all times.
  • Monitor and consistently improve customer journey to increase average order value, conversion, and ROI
  • Ensure best practices and high standards of SEO are carried out across the websites including implementation of relevant HTML tags and Metadata.
  • Suggest and brief new development requirements and ideas to the team in the UK
  • Monitor and flag technical issues and follow up in house developers to resolve
  • Monitor online customer feedback and be the main point of contact for all internal website queries. Tasks relating to complex system integrations will be managed by the UK
  • Stay across orders ensuring there are no delays or missed orders 


Analysis and Reporting:

  • Report weekly on sales through key owned channels – our website
  • P&L responsibility, analysis, and budget planning
  • Conduct competitor analysis to form strategies
  • Identify market trends, insights, and impactful changes within the digital space
  • Evaluate emerging technologies.
  • Utilize google analytics to evaluate end-to-end customer experience
  • Measure the performance of all marketing campaigns and assess against goals (ROI and KPIs)
  • Weekly reporting on web analytics
  • Report on sales data such as product performance and margin



From time to time, you will be required to perform duties outside of your role description as it pertains to the trade business however this will be limited to maximise results in this field.



  • Results orientated
  • Commercial acumen
  • Analytical and numbers-driven
  • Proactive nature. Ability to use initiative in different situations
  • Ability to handle a broad variety of tasks and projects simultaneously while multi-tasking
  • Project management, concept through to roll out
  • Good attention to detail
  • Can work autonomously but is also a team player
  • Strong interpersonal skills
  • Able to work independently
  • Understanding end to end e-commerce operations
  • Creative ability to ‘think outside the box’
  • Strong ability to grasp our tone of voice and replicate graphics in line with set brand guidelines


Experience and Knowledge:

  • 3+ years of digital marketing experience for an eCommerce business is preferred however experience working for an agency or publisher with clients in this industry could also be suitable
  • Proven digital marketing results and past examples of this are key. Multichannel results are also desired
  • Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media, and/or display advertising campaigns
  • Qualifications in marketing/digital or a related field are highly regarded
  • eCommerce platform and/or CMS experience is a must (M2)
  • Solid knowledge of Google Adwords & FB Advertising
  • Solid knowledge of website analytics tools (Google Analytics is a must)
  • Experience in optimising landing pages
  • Preferred experience with expanding online distribution via marketplaces and partner commerce sites.
  • The ability to use customer data analytics to drive sales and produce sales and performance reports
  • Creative with experience in identifying target audiences and devising digital campaigns that engage, inform, and motivate
  • Solid Experience in Adobe Suite (Photoshop and In Design)
  • Ability to work with external agencies and partners
  • ROI focused – Ability to be smart and creative with a limited budget in order to hit targets and grow website revenue
  • Passionate about the eComms world, up to date with the latest trends and best practices in online marketing and measurement
  • Basic knowledge of HTML and meta-tags should you need to update anything on the website
  • Basic knowledge of CRM systems (Dotdigital)
  • Basic knowledge of ERP systems (SAP)


Other Comments or Requirements:

  • Some out-of-hours and on-call work will be required.
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