Ref - Customer Services Manager – Lincoln

Customer Services Manager

  This is a great opportunity to work with an award winning business. The business has grown from strength to strength over the past few years and is dominant its it’s marketing place.  The company ethos is all about quality and offering a good customer experience to encourage returning customers. The company offer free car parking, good benefits and a great working environment.

The Role

  • Handle inbound queries quickly and efficiently in order to meet agreed performance levels.
  • The Customer Services Manager will take ownership of queries, issues and complaints and resolve to both customer and company satisfaction.
  • Manage and support a growing team of Customer Services Staff.
  • Maximise sales opportunities in line with standard service procedures.
  • Work effectively in a team environment.
  • Assist in weekly/daily/monthly tasks as outlined by line manager
  • Take responsibility for ensuring service levels are achieved.
  • Attend as required customer, internal and management meetings
  • Communicate effectively both internally and externally
  • Provide regular reporting and feedback on service level status and KPI’s

The Ideal Candidate

  • The ideal Customer Services Manager will have proven customer service experience at a management or supervisory level as well as the following:
  • Strong Outlook, Excel and Word skills (essential)
  • Good working knowledge of ERP operating systems
  • Be organised and able to prioritise tasks
  • Good communication skills, verbal and written
  • Ability to work as part of a team or independently
  • Ability to make decisions
  • Understand timescales and deadlines
  • Have a flex approach there would be some occasional weekend working during peak times

Key words: – Customer Services Manager,  Customers Services Team Leader, Customer Services Roles in Lincoln

Get in touch

Apply Now

Get in touch to learn more about how our career experts can help you. Whatever it is you need, we’re here for you.

Related Candidates

Quality Manager

Quality Manager – Near Alford – commutable from Skegness, Spilsby, Louth, Boston and Grimsby areas – £circa 30-35k +…

Audit Semi Senior/Audit Senior

AUDIT SENIOR/SEMI SENIOR- LINCOLN – Competitive salary + great benefits THE OPPORTUNITY Benjamin Edwards are recruiting for an ambitious…

Senior Manager

Senior Manager – East Coast – Competitive salary and great opportunity for growth This is working for a progressive…
Benjamin Edwards Recruitment Lincolnshire