Ref - Credit Controller – Ref 1685

Credit Controller

Up to £23k + benefits. Working for a large international award-winning business in the outskirts of Lincoln. You will play a pivotal role in the collection of outstanding debt. Responsible for your own portfolio of accounts, allocation of cash, setting up new accounts, reconciliations, and resolving queries. What’s on offer: To work for a great team; Flexible working; Fantastic training and development; Positive work culture; Great benefits.

The Role

To be personally responsible and work as part of a wider team to ensure attainment of the function’s core objectives: –

  • To maximise cash flow, reduce the cost of collection through effectual and robust processes and minimise the risk of bad debt
  • To be customer-centric provide a professional and irreproachable service, ensuring nothing impairs their ability to make payment in line with contracted terms
  • To earn customer loyalty through the continual improvement of the customer experience for both internal and external customers


Key Responsibilities

  • Control and ownership of a designated portfolio of customer accounts; to ensure efficient collection, control, and administration of cash in line with the business-led targets, goals and objectives
  • Collection of overdue accounts by all available methods in accordance with the company policy and departmental procedures
  • To continually develop a sound knowledge of customer base to influence payment stream and improve cash flow
  • To proactively influence electronic payment methodology conversion primarily to Direct Debit
  • To escalate problematic accounts to the team Senior Controller and provide support where necessary
  • To refer delinquency, insolvency, and novation cases in line with departmental processes to the pre-legal team
  • To be responsible for identifying potential areas of credit risk and minimising the impact
  • Account maintenance and administration to include but not exclusive to, management of the purchase order process, data cleanse and customer profiling, payment verification and fulfilment
  • Customer query investigation and collation of supportive documentation for first touch resolution where applicable or on referral to the centralised specialised resolutions team
  • To focus on individual and team level KPI’s and targets to work towards an unremitting improvement ethos and attainment

The Candidate

  • Excellent working knowledge of all aspects of the Sales Ledger function and the ability to prioritise and manage ledger effectively to ensure optimum results
  • Knowledge and appreciation of contractual obligations
  • Excellent written and verbal communication skills coupled with a confident telephone manner
  • A methodical approach to problem-solving and the ability to resolve difficult and challenging situations
  • Excellent numeracy and systems/technical skills
  • Excellent written and verbal communication skills and a professional and positive telephone manner
  • Conscientious with an ability to use own initiative and prioritise effectively to meet deadlines
  • Ability to work as part of a team and learn new skills
  • Motivation and determination to succeed in a challenging and target driven function
  • Must be intrinsically comfortable with change and innately adaptable to evolve within a progressive landscape, and be committed to best practice innovation
  • Diversity and cultural sensitivity and ability to build rapport with others in a multicultural environment
  • To exhibit a collaborative approach and positive outlook and act together as one
  • Positive attitude and contribution to team ethos
  • Effective timekeeping and time management; accountable for quality and timeliness of own deliverables
  • Ability to work within the defined and documented processes but to show an ability to adapt and develop approach
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