Ref - Operations Manager/Director

Operations Director

An immediately avialable enterprising and driven professional with experience spanning customer service, operational management, HR and sales across a customer centric industry, aligning financial management, health and safety and logistics. Developed a wide spectrum of transferable skills, including project management, service delivery, client relations and quality standards. Committed to promoting organisational vision, mission and values, identifying opportunities and assessing potential risks, realising significant cost savings and reductions. Strategically focused with a depth of knowledge in steering diverse teams, monitoring performance management and leading process improvements. Inspirational leader with high levels of commercial awareness, maintaining operational excellence and continued business growth. Effective manager of change and multiple priorities, embracing challenges and driving prolific successes.

Areas of Expertise/skills


Strategic Direction & PlanningChange ManagementContinuous Improvement
Leadership & ManagementTraining, Mentoring & CoachingRelationship Management
Budget Control & ManagementQuality Systems & StandardsNegotiation & Influence
Financial ManagementPerformance ManagementStakeholder Engagement
Resource Allocation & ControlProcess ImplementationsService Delivery Optimisation

Key Achievements

  • Secured the renewal of a 2-year contract worth £6m; improved service for a key client who was at risk of giving notice by focusing on communication, service delivery and key account management


  • Realised significant improvements in customer data analysis and transparency of services; implemented Qlik Sense Reporting system over a one-year period


  • Successfully led integrations of newly purchased business acquisitions; throughout career, including consolidation of back office functions, incorporating IT, HR, Finance and Logistics


  • Successfully led the relocation of 4 businesses; controlled the end-to-end projects, overcoming issues and ensured effective transition of HR, IT, Finance and Logistics


  • Identified cost savings of >£600k over a 3-year period; conducted a comprehensive review of existing suppliers and sourced new suppliers offering lower rates
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