A versatile and solution-focused Senior HR Officer with in-depth, diverse experience and an adept facility for heading operations leading and developing teams, maximising workflow, organising and controlling work/events and achieving sustained success. A highly effective professional, specialising in talent and resource planning, processes and system improvement, recruitment, supplier management and extensive knowledge of applicant tracking systems. Working towards being CIPD Level 5 qualified.
Advise and assist with identification and implementation of an HR System.
Support the development and implementation of HR initiatives and systems.
Provide counselling on policies and procedures.
Actively involved in recruitment by preparing job descriptions, posting ads, managing the hiring process.
Create and implement effective onboarding plans.
Develop training and development programs.
Assist in performance management processes.
Support the management of disciplinary and grievance issues.
Maintain employee records (attendance, absence, payroll data etc.) according to policy and legal requirements.
Review employment and working conditions to ensure legal compliance.
Held full responsibility for Human resources, Health and Safety and Facilities Management whilst being an active member of the Management Committee engaging in multiple projects and strategies across all Departments.
Established an academy of excellence for seasonal staff, creating a programme that allows the Manager to show a pathway to develop and perform to expectations and aspirations of the organisation.
Implemented innovative programmes to increase employee loyalty and reduce turnover whilst developing and rolling out new policies.
Oversaw the hiring of many staff alongside the training, coaching and mentoring staff to ensure smooth adoption of new working procedures.
Played a key role as the First Responder for all facility and equipment issues, overseeing management issues and concerns across multiple sites.
Created and managed the Emergency response plan for the organisation along with delivering the training to relevant staff and departments.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Served as corporate liaison between the Finance, IT and Administration departments with additional responsibility for managing vendors, organisation, and upkeep.
Completed 1:1 training and development for Members of the Marketing teams.
Tasked with successfully managing a team of up to 35+ staff.
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