Ref - Customer Service Manager – Ref 4417

Customer Services Manager

Benjamin Edwards are representing an extremely experienced Customer Services Manager with a passion for developing and growing teams and achieving results. Very customer centric with considerable experience of improving and implementing processes and procedures. Excellent people skills with a friendly outgoing character allowing them to quickly establish  rapport with customers.
  • Complaints handling for the CEO.
  • Facilitating change
  • Recruitment & training
  • Lead Teams against KPIs
  • E-learning, blended learning
  • Managing large teams
  • Coaching and mentoring
  • Coach team leaders
  • Continuous professional development
  • Manage key stakeholder relationships
  • Deliver against metrics
  • Communication at all levels
  • Relevant, accurate and timely feedback
  • Evaluation and quality assurance of material
  • Lead teams against agreed KPI’s
  • Assisting with the design and content of the training material
  • Building a training programme
  • Training the trainers
  • Utilization of new systems
  • Analysing requirements and designing key solutions
  • Planning, scheduling, managing and organising all training classes.
  • Dealing with complaints via several mediums
Get in touch

Hire now

Get in touch to learn more about how our career experts can help you. Whatever it is you need, we’re here for you.

Related Candidates

Management Accountant

Ref: Management Accountant/Finance Business Partner – Ref 5096
  Management Accountant. Flexible (would consider Interim / Part Time / Remote Working) £40,000 – £60,000 Food Industry/FMCG/Manufacturing. An …

Assistant Accountant/Management Accountant

Ref: Assistant Accountant/Management Accountant Ref 5125
ACCA finalist. Immediately available.  A diligent and professional Management Accountant with seven years of industry experience and strong academic …

Management Accountant / Finance Manager

Ref: Management Accountant / Finance Manager Ref 3906
An AAT qualified (MAAT)  Management Accountant with extensive experience. Responsibilities cover all aspects of accounts management including stock control, …

Human Resources Manager

Ref: HR Manager – Ref 5011
With over 12 years’ HR experience working with smaller businesses across all market sectors in the Lincolnshire, South Yorkshire …

HR Officer

Ref: HR Officer – Ref 5088
A versatile and solution-focused Senior HR Officer with in-depth, diverse experience and an adept facility for heading operations leading …

Management Accountant/Financial controller

Ref: Management Accountant/Financial Controller Ref – 1811
A competent CIMA /AAT qualified accountant with 10 years’ experience in varying accounting roles.  Experience of working within Manufacturing,  …
Benjamin Edwards Recruitment Lincolnshire