Ref - Customer Service Manager – Ref 4417

Customer Services Manager

Benjamin Edwards are representing an extremely experienced Customer Services Manager with a passion for developing and growing teams and achieving results. Very customer centric with considerable experience of improving and implementing processes and procedures. Excellent people skills with a friendly outgoing character allowing them to quickly establish  rapport with customers.
  • Complaints handling for the CEO.
  • Facilitating change
  • Recruitment & training
  • Lead Teams against KPIs
  • E-learning, blended learning
  • Managing large teams
  • Coaching and mentoring
  • Coach team leaders
  • Continuous professional development
  • Manage key stakeholder relationships
  • Deliver against metrics
  • Communication at all levels
  • Relevant, accurate and timely feedback
  • Evaluation and quality assurance of material
  • Lead teams against agreed KPI’s
  • Assisting with the design and content of the training material
  • Building a training programme
  • Training the trainers
  • Utilization of new systems
  • Analysing requirements and designing key solutions
  • Planning, scheduling, managing and organising all training classes.
  • Dealing with complaints via several mediums
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Benjamin Edwards Recruitment Lincolnshire