An energetic and proactive Head of Operations who can drive a business to increase profits, reduce costs, oversee customer service and implement technology solutions. Currently works closely with cross functional teams and senior stakeholders across the group to develop and coordinate the execution of strategies that will lead to an increase in operational efficiency. Aside from leadership skills a true professional who champions company culture and employee engagement at every opportunity.
• Cost control
• Project management using waterfall methodologies
• Business partnering & stakeholder management
• Results focused
• Building a strong spirit within operational teams
• Proven ability to motivate, coach and develop team members
• Quality and continuous improvement
• Interpret highly technical information
Saved over £200k in renegotiated contracts over the last 2 years
Project managed the sale and migration of the inhouse CRM to 15 businesses generating an initial income of £75k and a further annual licence fee per user
Successfully selected an offshore provider in India to outsource the administration function, visited their offices to formalise strategy, processes and hire the team
Project managed the implementation of the GDPR ensuring the legal guidelines were reflected within the CRM, contracts, communications and staff training
Implemented electronic signatures into the business to help reduce debtor days and give finance more control when collecting cash
Led an external audit with Department for Business, Energy and Industrial Strategy (BEIS) ensuring the business and processed all met the required guidelines
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