Customer Services Manager
Ref: Customer Service Manager – Ref 4417
Benjamin Edwards are representing an extremely experienced Customer Services Manager with a passion for developing and growing teams and …
A fully qualified ACA Finance Business Partner with experience of successfully running commercial finance teams or working in a stand alone capacity.
• Provide analysis, forecasting and reporting on company performance.
• Business Partner to Head of Operations, Billing and Collections Management.
• Support in all areas of performance reporting including month end, variance analysis and forecasting.
• Production of reports to facilitate commercial decision making.
• Support responsible management in identifying cost saving initiatives and challenging existing processes.
• Development and reporting of operational KPIs.
•Produce actionable/insightful analysis and reporting on revenue/gross margin performance and key underlying drivers to local stakeholders and to Senior Leadership Team.
• Provide analysis of individual customer performance, segmentation, trends and analysis.
• Analyse and provide conclusions on the effectiveness of individual sales and marketing strategies.
• Managing and coaching a team
• Building and maintain strong relationships with new and existing clients
• Provide insight, support and provide advice to a diverse portfolio of clients
• Ownership of delivery for clients in terms of management accounts/reporting, VAT returns, statutory accounts, personal and corporation tax services
• Managing client expectations and delivering against statutory and internal deadlines
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